I contacted David some years ago to fit an alarm system to my house after an attempted break in. From the initial survey on my property, to the installation and the subsequent annual servicing throughout the years we have received nothing but professional, courteous and friendly service. Nothing is ever to much trouble and you always get a cheery smile. I originally considered using one of the big nationwide companies but, after a personal recommendation, we opted for BDS. We are so glad that we did. You can't beat that personal touch and the customer service is excellent. I would recommend BDS to anybody.
Excellent Customer Service
My security gate key fob had been faulty for quite a time and then it stopped working so I ordered a new one from BDS. It came very quickly and securely through the post. On speaking to a team member I asked if the broken gate fob could also be looked at to see if it could be repaired, as it would be very useful to have a spare. The challenge was accepted and I have now received the repaired and fully functioning 2nd gate fob. I am thrilled and have only praiseworthy comments to make on the technical and practical abilities of David and his team. Their service is excellent.
Thankful for the BDS Recommendation
I had my Silvelox Garage Door fitted in 2014 and it had been pretty much problem free until May 2021, when it started making a horrible “crunching” noise when opening and closing, and then it stopped working altogether – stuck open. We had to force it to shut. We had access to the garage through the pedestrian door, but had a beautiful car trapped inside and no means of getting it out. The company that installed the door were no longer offering a repair service, so I rang a leading Garage Door Company who feature Silvelox Garage Doors on their website and asked if they would be able to help me. They said they couldn’t help me but they recommended I contact David at BDS, as he was a “Silvelox Specialist”. David was great – very professional, courteous and methodical. We had an initial “consultation” over the phone and it became clear that an on-site visit was needed. On his 1st visit David identified a number of issues and parts that needed replacing, and he left that day having got the door working in manual mode, so I could get the car in and out of the garage again. He ordered the parts from Silvelox in Italy, and once they had arrived, David returned to complete the repair, restoring the door to full glory and now working better than ever. I am grateful for the recommendation to BDS and have no hesitation in recommending them myself.
BDS – A Silvelox Specialist
We are so grateful to the team at BDS who helped us when our Silvelox front door stopped shutting tightly or locking. We have two small children, and the house is close to the road, so were very concerned for both our security and safety. We called out a local emergency locksmith, who looked at the lock and the door. He said he’d never seen a front door like this before. He checked the lock and said it was fine, but he thought the door had dropped and needed to be adjusted – and that we should try and find a Silvelox Specialist to do this. We contacted BDS, who were responsive, knowledgeable, efficient and professional. The door is fixed, and we are secure in our home and very grateful to the Silvelox expertise from the team at BDS.