Silvelox Specialist Offering Great Service

A great service provided by David at Blacklock Doors and Security! We needed a Silvelox specialist and were glad we found David. He spent time on the phone initially working out what the issues might be so that he had the right parts when he came to fix and service the doors. We would definitely contact David again and have no hesitation in recommending BDS.

- N. Markland - Oxfordshire - 16.5.2022

Recommended by Silvelox and we understand why

David Blacklock and the team at BDS came highly recommended by Silvelox in Italy. It’s been a pleasure to deal with Amanda and David, they both gave us a first-class service. David was able to quickly sort a complex issue on site, so we’re grateful for his tenacity to sort the issue.

- M Bond - Stratford Upon Avon - 5.4.2022

Fantastic Service from BDS

Fantastic service from BDS. David is hugely knowledgeable about anything and everything to do with Silverlox doors. BDS delivers a quick, efficient and professional service. I am a very satisfied client.

- Rachel Robson - Wimbledon - 20.2.2022

Excellent Service – Problem Fixed Without Delays

Excellent service from Blacklock Doors and Security Ltd. They spoke to me at length and did a thorough research before visiting, in order to have a good idea of the problem we had. They even contacted and worked with the team at Silvelox in Italy to ensure they had all the technical knowledge and parts needed to complete the repair. When David came he found the problem and fixed it without delays. Many thanks for your help.

- Katerina Gantz - South London - 16.2.2022

Efficiency at it’s best!

Our Silvelox double garage door was bought and fitted in 2003. It has been in regular use since then, with very little maintenance care, apart from perhaps a wash down of the paintwork every five years or so, which has been sufficient to ensure its smart appearance. Approximately six years ago it became a little temperamental in its performance and I started the search for a company qualified to make the necessary adjustments. This was not easy as I constantly heard, 'Yes, we used to service Silvelox doors, but I'm afraid that we no longer do.' Eventually I did find a company who were able to improve the doors performance and the door continued to operate satisfactorily. About four years ago one of the remote controls failed to work, despite changing the battery. Sorting this problem out was not high on my priority list, but at the end of October last year, I started the search for a Silvelox engineer once again, thinking that it would be quite a quest. But on this occasion Fate smiled on me and after a few unsuccessful telephone calls, I was given David Blacklock's telephone number. When he answered my call, I felt that I had struck gold! David knew exactly what the problem was and answered my questions fully and simply. He was able to bring a new signal receiver and a pair of remote controls back from one of his trips to Silvelox in Italy a couple of weeks after my initial request and not only fit them shortly after his return, but also carry out a service to the door and replace the courtesy light bulbs. I would add that the work described was carried out whilst a bitter east wind was blowing on what must have been the coldest day in East Anglia of 2021. Whilst I do not envisage further problems with the door, I feel assured that in the case of an emergency, I would receive reliable and speedy help from Blacklock Doors.

- Sally Barrett - Cambridgeshire - 28.01.2022

Super Reliable Silvelox Service

We have had Silvelox doors for over 18 years and whilst the product is fantastic, there have been challenges in finding someone reliable to service / maintain the doors. When we previously had an issue we found a company, but they were based in the north and we’re in Essex. We had to wait for them to fit us in and when they came to repair the door they found that some of the parts needed weren’t available. The door was fixed but it was a compromise ! We recently had another problem and after much searching found BDS. David spoke with us at length to understand the problem - the door needed new photocells and we wanted to get the door handle light working again. On the day of his visit he replaced the photocells and for the light, gave us the option of replacing the circuit board with a new one, or said if he had a soldering iron he could fix the problem there and then. He disappeared for half an hour and returned with a newly purchased soldering iron and completed the repair…….The alternative would have been to wait weeks for a new board at 4 to 5 times the cost, so a big saving and more important our door fixed! We recommend the team at BDS to any Silvelox door owner.

- Henry & Wendy Gover - Essex - 18.01.2022

Reassuringly Secure

We think it's important to say to anyone thinking of purchasing a Silvelox that in our opinion they are the best garage door. Buying one is a major investment - but one we have certainly never regretted. The reassurance of having the lock and bolt closure every time we leave our house, safe in the knowledge that the door gives us the highest level of security is priceless; and the pleasure of owning a Silvelox door never wears off. Day In, Day Out they are a magnificent addition to any home and reassuringly secure. Another important addition is to have found David, for his knowledge of Silvelox and his respect and care for his customers. With BDS and David you can be assured that your investment is in very safe hands. We are very appreciative of David's dedication to his business and his customers.

- L Casson - Cumbria 12.1.2022

Garage Door Is Working Better Than Ever

David arrived at our Residence and identified the fault with our garage door immediately. Our door sensors had been drilled last time they were looked at instead of being replaced. He also said that the door could never have been serviced properly, as part of the panel had been covered by the ceiling. Once he’d been back and fitted the replacement parts the garage door has never worked as well since being installed. Great service.

- P. Sexton - Westminster 15.11.2021

Silvelox Problem Solver

Twenty years ago we bought an Italian made Silvelox Double Garage door and for twenty years it opened and closed perfectly but inevitably there came a day when the electric up and over mechanism failed with two cars locked in the garage ! What followed was a frustrating search to locate an engineer with a specialist knowledge of the Silvelox Brand of door. Following many phone calls I learned there seem to be only two companies to contact - One in the North of England and One in the South. Fortunate for us BDS was the company in the South, located in Kings Langley, Herts conveniently close to us In Hertford. An appointment was made & David came and made an initial diagnosis of the problem - the requirement for replacement sensors. At the same time he enabled the door to open and close. The sensor units were ordered from Italy and fitted on a second visit, during which time he fastidiously checked and re-checked the open-close function until he achieved a smooth-as-new operation. I now look forward to a stress free function for another twenty years. If you have a Silvelox problem he is certainly the person to contact.

- Fred Hampton - Hertford 27.10.2021

Highly Recommended

I contacted David some years ago to fit an alarm system to my house after an attempted break in. From the initial survey on my property, to the installation and the subsequent annual servicing throughout the years we have received nothing but professional, courteous and friendly service. Nothing is ever too much trouble and you always get a cheery smile. I originally considered using one of the big nationwide companies but, after a personal recommendation, we opted for BDS. We are so glad that we did. You can't beat that personal touch and the customer service is excellent. I would recommend BDS to anybody.

- Mr R Partridge - Hertfordshire 13.10.21